Friday 'shout up' for businesses giving great customer service – 23 July 2010

Once again we’d like to thank those who took the time this week to tell us about the businesses they would like to recommend for customer service. On their behalf we would like to put the spotlight on the following:

ü  Alison the Gardener, Twyford, Berkshire. Alison offers excellent garden maintenance, weeding to tidying, advice, planting, big clear-ups. She does whatever is needed, doesn't try to upsell to pricey garden design and is properly customer-focused. Recommendation courtesy of @charliehobson 

ü RumseyShort, Camberley, Surrey a great graphic design agency, who really have the ‘personal touch’. Recommended by @lyncfrench   

ü  Ascot Cars, Berkshire is a great taxi service especially for the way they look after customers! Passwords for single women to ensure their safety – great customer service. Recommended by @LaCapelle

ü  Accounting-etc.co.uk, Twyford, Berkshire. Big thumbs up to accountant Graham Kemp, Accounting Etc for his endless patience, expertise, and always being at end of the phone.  Recommendation courtesy of @charliehobson 

We know that there are lots of other great businesses out there so if you've had a great customer experience please do let us know. 

Wishing you a great weekend.

Lyn and Hazel

www.findgoodcustomerservice.com

Come and join us on our Findgoodcustomerservice Facebook page, or find us on Twitter @findgoodservice

Friday 'shout up' for businesses giving great customer service

Thank you to those business members, readers and followers on Twitter who’ve again taken the time to let us know about the businesses they’d recommend for customer service. We’re delighted to give a virtual ‘round of applause’ for the following great businesses this week:

Thai 9 Restaurant in Reading, Berkshire. Great experience, £15 all you  can eat including sushi, karaoke booths upstairs and very easygoing staff! Recommendation courtesy of @charliehobson

Ocado for their delivery on time and great length of shelf life on the items they delivered, and free first delivery. Recommendation courtesy of @hazelmclellan

Numberstore.com  and Anna Whitworth in particular for consistent customer service, never forgetting about me and contacting me at regular intervals to update me on a particular situation that’s been outside their control, I continue to be very impressed. Recommendation by @lyncfrench

Cotswold Water Park Hotel for great service and staff who genuinely care! Recommendation courtesy of @adlstewart

HSBC Taunton, Somerset. They provided a great customer experience and made opening an additional account very quick and easy. Recommendation courtesy of @Adrianintheuk

Crowthorne Enterprise Centre, Berkshire. Recommended for their flexible, professional offices and range of business services designed to support companies during vital early years of operation all supported by their really friendly and helpful staff.  They also generously host BerkshireJelly every month. Recommended by @lyncfrench and @hazelmclellan

First Direct for providing constant and great customer service over the years that excels every time. Recommendation courtesy of @maturedatinguk1

Lakeland for always delivering fantastic customer service. Recomendation courtesy of @fairywishes

We know that there are lots of other great businesses out there so if you've had a great customer experience that you'd like to share please do let us know. 

Wishing you a great weekend.

 Lyn and Hazel

www.findgoodcustomerservice.com

Come and join us on our Findgoodcustomerservice Facebook page, or find us on Twitter @findgoodservice

Friday 'shout up' for some recommended businesses

Our thanks to those business members, readers and followers on Twitter who’ve taken the time to let us know about the businesses they’d recommend and why. There’s always so much said and written about businesses that don’t give good service, and rightly so.  But for those trying hard and putting the customers first, they don't always get the recognition they deserve so it’s not always easy to find out who they are.  So, this is our weekly mission – to find out who the businesses are and recognise their efforts by giving them a Friday ‘shout up’.  This week’s runners and riders are:

Little Dudley House restaurant in Dorking, Surrey recommended for their wonderful food, excellent discreet service, subtle background music and fabulous building that created the perfect experience. Recommendation by @lyncfrench

The Hilton Tower Bridge recommended for lovely staff, a great night’s sleep, fabulous executive floor lounge and terrace all adding up to a terrific experience. Recommendation courtesy of @charliehobson

BMW Rochdale recommended for the fact that they communicate, have decent facilities including washrooms, drinkable coffee and wifi so that you can work while waiting for your car. Recommendation courtesy of @adlstewart

Hand Picked Hotels recommended for their great customer service. I’ve had afternoon tea at the Woodlands Park hotel (HPH) and it was excellent and came with very good service which made it a great experience. Recommendation by @lyncfrench  also recommended by @adlstewart  

John Lewis online recommended for their excellent response to a late delivery and broken product which they replaced and refunded without hesitation – excellent. Recommendation courtesy of @ChrisCloggs

A big round of applause for those who’ve made it into this week’s ‘shout up’, they deserve your support.

We know that there are lots of other great businesses out there so if you've had a great customer experience that you'd like to share please let us know. 

Have a fantastic weekend, it's going to be a hot one!
Lyn and Hazel

Come and join us on our Findgoodcustomerservice Facebook page, or find us on Twitter @findgoodservice

First Friday 'shout up' - recommended businesses

Over the last couple of weeks we've heard some great things from one of our business members about some businesses that she's used recently.  We're going to share the news here, but got to wondering whether we should make this a regular Friday blog?  A kind of consolidated 'shout up' about the good things we're told by you, our members and readers about businesses you use. So here's the first one:

naked wines recommended for their next day delivery and personalised recommendations.

Jamie's Italian in Reading recommended for their fantastic, knowledgeable, efficient and charming staff who, on the occasion that they were visited by our business member, were never idle!

Brabantia praised for their online, or by phone, replacement part service apparently even with or without a receipt!

So there you have it, 3 great companies all putting the customer at the top of their agenda.  If you've had a great customer experience that you'd like to share please let us know. 

Come and join us on our Facebook page, or find us on Twitter @findgoodservice
Have a fantastic weekend!
Lyn and Hazel